FAQs & Troubleshooting
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191 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2(Video) Load A5 short edge/A4/Letter paper
- 3(Video) Load A5 long edge paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Load paper in the paper tray
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14Jam Tray
- 15Replace Drum
- 16Replace Toner
- 17Turn the Toner Save mode on or off
- 18What is Brother iPrint&Scan?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20(Video) Set up your Brother machine
- 21(Video) Unpack your Brother machine
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25Jam Inside
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I cannot print using my Brother machine on a wireless network (Mac)
- 28What driver package format is supported by my Linux distribution?
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 36What is Toner Continue Mode?
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40No Drum
- 41Drum !
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46My Brother machine could not be found over the network when I installed drivers on my PC.
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 48Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 49Fuser Error or Self-Diagnostic
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)