FAQs & Troubleshooting
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197 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 3How do I know which side up my photo paper should be in the tray?
- 4Can I use AirPrint with my Brother machine?
- 5Can third party ink be used to refill the ink cartridges?
- 6Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 7To install the printer driver easily using a tool. (Linux)
- 8Delete print jobs from the print queue.
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11Uninstall the drivers. (Mac OS X 10.5)
- 12I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 13I cannot install the driver when using the Driver Install Tool. (Linux)
- 14Create or view a XML Paper Specification document
- 15When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 16How do I clean the Scanner to improve the copy quality?
- 17Images of the thumbnail page from the media (memory) card won't print.
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 28Is my Brother machine compatible with Windows Vista?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Check the firmware version.
- 35Scan and save a document in PDF format (Scan to File)
- 36How do I load 10 x 15 Glossy paper into my machine?
- 37The ink cartridges run out very quickly. Is there any reason for that?
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 40The keys on the control panel do not respond.
- 41I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47Open the Status Monitor
- 48Open the Control Panel (For Windows)
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.