FAQs & Troubleshooting
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129 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Replace Drum
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 6Turn the Toner Save mode on or off
- 7Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 8Jam Inside
- 9Jam Tray
- 10Replace Toner
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 15Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 16Wrong Paper Type
- 17Drum !
- 18Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 21Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 22Print Unable or Print Unable XX
- 23Cartridge Error
- 24Out of Memory
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26What is Toner Continue Mode?
- 27The printer status is Offline or Paused.
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Scan a document and e-mail it as an attachment (For Macintosh)
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 33Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 34Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 35No Drum
- 36Cover is Open
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39When I scan a document using ControlCenter, the scanned file size is too big.
- 40Scan a document in Windows 8 and Windows 10.
- 41Scan a document and e-mail it as an attachment. (For Windows)
- 42TONER ENDED
- 43Is my Brother machine compatible with third party print servers?
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Open the "Scanners and Cameras" and Properties.
- 46Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 47I cannot scan via USB. (Mac OS X)
- 48Uninstall the Brother Software and Drivers (Windows)
- 49To install the printer driver easily using a tool. (Linux)
- 50Firewall port requirements of the Scan Key Tool (Linux)