FAQs & Troubleshooting
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130 Results
- 1Turn the Toner Save mode on or off
- 2Replace Toner
- 3Jam Inside
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Toner Low
- 6Cartridge Error
- 7Can I print from or scan to Android™ Smartphone?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Replace Drum
- 10No Toner
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12Jam Tray
- 13Delete print jobs from the print queue.
- 14I cannot print from my computer via USB.
- 15"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 16Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18Print Unable or Print Unable XX
- 19TONER ENDED
- 20Clean the Drum Unit.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23What is Toner Continue Mode?
- 24Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Command List of brscan. (Linux)
- 30Unable to Scan / Scan Unable
- 31The printer status is Offline or Paused.
- 32Scan a document in Windows 8 and Windows 10.
- 33Out of Memory
- 34What is the "Station ID" and how do I set it?
- 35I installed scan-key-tool, but it does not work. (Linux)
- 36Uninstall printer drivers (Linux)
- 37Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 38Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 39How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 40Configure the Scan to Email Feature (Linux)
- 41My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 42Large characters are printed incorrectly. (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45What is the difference between the toner cartridge and the drum unit?
- 46Can I use AirPrint with my Brother machine?
- 47How to identify your Operating System (OS).
- 48I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine