FAQs & Troubleshooting
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195 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I load paper?
- 5How do I clear the message "PAPER JAM" from the display?
- 6How do I know which side up my photo paper should be in the tray?
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8How to identify your Operating System (OS).
- 9What driver package format is supported by my Linux distribution?
- 10How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I use AirPrint with my Brother machine?
- 13I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 14Is my Brother machine compatible with Windows Vista?
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Where is the USB port on the machine?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 19Why is it necessary for my machine to go through regular cleaning cycles?
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21How do I re-install the drivers?
- 22Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 26Pre-Required Procedures (Linux)
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Locate files scanned with ControlCenter3 (For Windows)
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30How do I clear Machine Error 46?
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 33When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 34I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38Change the user interface of ControlCenter3
- 39Can third party ink be used to refill the ink cartridges?
- 40One or more of my colors are not printing (blank). What can I do?
- 41When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 42How do I replace the Ink Cartridge?
- 43I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 44Where do I find manuals for my Brother machine?
- 45Uninstall the drivers (Windows)
- 46Why can't I print when an ink cartridge is empty?
- 47Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Uninstall printer drivers (Linux)