FAQs & Troubleshooting
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196 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5How do I clear Machine Error 46?
- 6Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 7How do I load paper?
- 8My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 11"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 12How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 13How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14Can I use AirPrint with my Brother machine?
- 15How to identify your Operating System (OS).
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17The edge of glossy paper is smudged.
- 18I cannot print from my computer via USB.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When I print photos, the color quality is not good.
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 25Scan a document in Mac OS X 10.6.
- 26Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 27When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 28Where is the USB port on the machine?
- 29How do I clear the message "PAPER JAM" from the display?
- 30Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 31Improve poor print quality.
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33How do I print envelopes?
- 34I'm using Macintosh. What is the PreScan option used for?
- 35Scan using XSane or GIMP (Linux)
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Uninstall Scan-key-tool. (Linux)
- 41Print command (cupswrapper) (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45To install the printer driver easily using a tool. (Linux)
- 46Uninstall printer drivers (Linux)
- 47Firewall port requirements of the Scan Key Tool (Linux)
- 48Windows 10 Support Information
- 49Check the firmware version.
- 50Open the Status Monitor