FAQs & Troubleshooting
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194 Results
- 1How do I load paper?
- 2How do I clear the message "PAPER JAM" from the display?
- 3How do I know which side up my photo paper should be in the tray?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Scan and save a document in PDF format (Scan to File)
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8What driver package format is supported by my Linux distribution?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11Is my Brother machine compatible with Windows Vista?
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13Configure and use the Scan Key Tool (Linux)
- 14Delete print jobs from the print queue.
- 15How do I clear Machine Error 46?
- 16Why can't I print when an ink cartridge is empty?
- 17One or more of my colors are not printing (blank). What can I do?
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Can I print using only the black ink cartridge when the Color cartridges have run out?
- 20Glossy Paper does not feed correctly. What can I do?
- 21"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 22The LCD displays an error code (number). What does it mean?
- 23I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 24Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 25Change the user interface of ControlCenter3
- 26Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 27Scan a document from a Windows XP application
- 28When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 29Scan a document using "Scanner and Camera Wizard" in Windows XP
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 34When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 35In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37How do I replace the Ink Cartridge?
- 38Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 39How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 40I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 41Pre-Required Procedures (Linux)
- 42The printer status is Offline or Paused.
- 43The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 44When I print photos, the color quality is not good.
- 45How do I load 10 x 15 Glossy paper into my machine?
- 46I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 47Scan an image and insert it in a Windows XP application
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 50Open the Control Panel (For Windows)