FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Locate files scanned with ControlCenter3 (For Windows)
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace Ink
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Can I use AirPrint with my Brother machine?
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22I cannot scan via USB. (Mac OS X)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28Configure the Scan to Email Feature (Linux)
- 29When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 30I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 31Where do I find manuals for my Brother machine?
- 32Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Open the Control Panel (For Windows)
- 40How to identify your Operating System (OS).
- 41Change the printer driver settings (Windows/macOS)
- 42The printer status is Offline or Paused.
- 43How do I clear the message "Cannot Detect" from the display?
- 44When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 45I'm using Windows XP. I cannot scan with the USB cable.
- 46Scan a document in Mac OS X 10.6.
- 47Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 48Scan an image and insert it in a Windows XP application
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50How do I clean the Scanner to improve the copy quality?