FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1Replace Ink
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I load envelopes into my machine?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The printer status is Offline or Paused.
- 8Paper Jam
- 9When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 10Pre-Required Procedures (Linux)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14The edge of glossy paper is smudged.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Is my Brother machine compatible with Windows Vista?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 20How do I know which side up my photo paper should be in the tray?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I still receive the error message "Paper Jam" after I removed the jammed paper.
- 25When I print photos, the color quality is not good.
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Print command (cupswrapper) (Linux)
- 29I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 30Install PaperPort™ 12SE / 14SE onto Windows 10.
- 31Scan an image and insert it in a Windows XP application
- 32Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 33I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 34When I print images, the quality is not good (Linux)
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Can I print from or scan to Android™ Smartphone?
- 40Change the printer driver settings (Windows/macOS)
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).