FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3How do I know which side up my photo paper should be in the tray?
- 4How to identify your Operating System (OS).
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10Can third party ink be used to refill the ink cartridges?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12Improve poor print quality.
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Can I print from or scan to Android™ Smartphone?
- 15Scan and save a document in PDF format (Scan to File)
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows/macOS)
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19How do I replace the Ink Cartridge?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 24The printer status is Offline or Paused.
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 31I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 32The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 33Which E-mail packages are compatible with ControlCenter3?
- 34When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 35When I print, the pages are smudged with ink. What should I do?
- 36What kind of Media Adapter can I use?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40Uninstall printer drivers (Linux)
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42Scan a document in Mac OS X 10.6.
- 43Scan a document in Windows 8 and Windows 10.
- 44Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Is there any way to reduce Ink consumption?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Configure and use the Scan Key Tool (Linux)
- 50Scan using XSane or GIMP (Linux)