FAQs & Troubleshooting
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210 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Which E-mail packages are compatible with ControlCenter3?
- 3Scan a document from a Windows XP application
- 4When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 5How do I print on an envelope?
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Scan a document in Windows 8 and Windows 10.
- 8What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 9Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12How do I clear Machine Error 46?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 15Scan a document from the Windows Vista Photo Gallery
- 16Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 17When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 18I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Why can't I print when an ink cartridge is empty?
- 23I'm unable to access the memory (media) card in the media slot. What can I do?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26The driver installation finished successfully but I cannot print. (Linux)
- 27Important points for specifying the scan area (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 32Scan a document using "Scanner and Camera Wizard" in Windows XP
- 33Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 34Scan an image and insert it in a Windows XP application
- 35Scan a document from a Windows Vista application
- 36Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Clear the paper jam or printer jam.
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45Configure the Scan to Email Feature (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 48Large characters are printed incorrectly. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50Configure scan settings without administrator privileges (Linux)