FAQs & Troubleshooting
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205 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How do I print on an envelope?
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I clear Machine Error 46?
- 6I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 7I am having issues with the paper feed. What can I do?
- 8The edge of glossy paper is smudged.
- 9What kind of Media Adapter can I use?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 11I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13I'm using Macintosh®. What are the settings in the Scanner window used for?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 16Pre-Required Procedures (Linux)
- 17Delete print jobs from the print queue.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19How to identify your Operating System (OS).
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 23I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 24Can third party ink be used to refill the ink cartridges?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28When I print, the pages are smudged with ink. What should I do?
- 29Where is the USB port on the machine? I can't find it on the back of the unit.
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34Command List of brscan. (Linux)
- 35Uninstall the scanner driver. (Linux)
- 36Uninstall Scan-key-tool. (Linux)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38I cannot print from my computer via USB.
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 40The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 41I'm unable to access the memory (media) card in the media slot. What can I do?
- 42When I print images, the quality is not good (Linux)
- 43The downloaded driver's name is different from my machine's name. (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 49The printer status is Offline or Paused.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.