FAQs & Troubleshooting
Popular |
207 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2The edge of glossy paper is smudged.
- 3Which E-mail packages are compatible with ControlCenter3?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Command List of brscan. (Linux)
- 13I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 14Pre-Required Procedures (Linux)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 26Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 27I'm unable to access the memory (media) card in the media slot. What can I do?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Scan using XSane or GIMP (Linux)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34How to identify your Operating System (OS).
- 35The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 37The printer status is Offline or Paused.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Can third party ink be used to refill the ink cartridges?
- 40Scan a document in Mac OS X 10.6.
- 41Scan a document from a Windows XP application
- 42When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44What kind of Media Adapter can I use?
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48How do I clear the message "MFC is Busy" or "Connect Failure"?
- 49How do I clean the Scanner to improve the copy or fax quality?
- 50How can I re-install the drivers?