FAQs & Troubleshooting
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207 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2The edge of glossy paper is smudged.
- 3Which E-mail packages are compatible with ControlCenter3?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Can I print from or scan to Android™ Smartphone?
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Command List of brscan. (Linux)
- 12I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 15When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17I want to print using CUPS while keeping SELinux enabled. (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 24Pre-Required Procedures (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32Can third party ink be used to refill the ink cartridges?
- 33Scan a document in Mac OS X 10.6.
- 34Scan a document from a Windows XP application
- 35When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 36When I print, the pages are smudged with ink. What should I do?
- 37What kind of Media Adapter can I use?
- 38Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 39How do I clear the message "MFC is Busy" or "Connect Failure"?
- 40How do I clean the Scanner to improve the copy or fax quality?
- 41How can I re-install the drivers?
- 42The LCD displays an error code (number). What does it mean?
- 43I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46How do I print on an envelope?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48Configure and use the Scan Key Tool (Linux)
- 49Scan using XSane or GIMP (Linux)
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)