FAQs & Troubleshooting
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140 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 8How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 9How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (P-touch Editor5.3 for Mac)
- 13I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 14(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 15Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 16Where can I find my Brother printer's serial number?
- 17The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 18Can I change the text settings line by line?
- 19How do I change the size of characters?
- 20Printing is not possible. (USB connection)
- 21Which brands of Ni-MH rechargeable batteries do you recommend?
- 22Why doesn't my printer turn on when the Power key is pressed?
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24I get an error message and cannot update the firmware. (Windows 10 or later)
- 25P-touch Editor crashes when I open it on my Mac.
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 28The text cannot be printed as specified.
- 29How do I create a small label?
- 30How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32I cannot print after updating the firmware or font data.
- 33My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 34P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 35The screen ‘locks’, or the printer does not respond normally.
- 36How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 37"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 38The top and base layers of the laminated tape are misaligned.
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I print multiple lines and how many lines can I print?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42I can no longer print from my computer, even though I was able to print previously.
- 43How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 44The display remains blank after the power is turned on.
- 45How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 46Where can I download the latest P-touch Editor for Mac?
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48The printer stops while printing a label.
- 49How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)