FAQs & Troubleshooting
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92 Results
- 1What is Brother iPrint&Scan?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Configuring frequently-used scan settings on your Brother machine.
- 5Configuring frequently-used scan settings on your computer.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Can I print from or scan to Android™ Smartphone?
- 8Document Jam
- 9Replace Pad
- 10Duplex (two-sided) scan
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12Replace Roller
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14How to identify your Operating System (OS).
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Replace Parts
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Enable the Brother machine's network interface.
- 19Unable to Scan XX
- 20Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 21Multifeed
- 22"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 26What is Brother Web Connect?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Unusable Device
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 31How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 32Load Documents
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 35Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 36Out of Memory
- 37Reset the network settings to the factory default.
- 38Easy Scan to E-mail
- 39The LCD displays an error code when I use Web icon (Brother Web Connect).
- 40I cannot connect my machine to the wireless network.
- 41Cover is Open
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I cannot scan from my computer via network. (For Windows)
- 44Check the IP addresses of your PC and the Brother machine
- 45Changing scan settings in ControlCenter.
- 46Open the Control Panel (For Windows)
- 47Paper suitable for scanning
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 50The BRAdmin Professional software is not able to locate the Brother machine on my network.