FAQs & Troubleshooting
- 120/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 219/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 305/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 424/03/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)