FAQs & Troubleshooting
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- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What driver package format is supported by my Linux distribution?
- 4How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 5"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 6Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8How to identify your Operating System (OS).
- 9I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 13Reset the network settings to the factory default.
- 14Configuring frequently-used scan settings on your computer.
- 15Multifeed
- 16Document Jam/ Too Long
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Easy Scan to E-mail
- 19Paper suitable for scanning
- 20I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 21A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 22Important points you need to confirm before configuring your Brother machine for a wireless network.
- 23What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 24Uninstall Scan-key-tool. (Linux)
- 25The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28The LCD displays an error code when I use Web icon (Brother Web Connect).
- 29Duplex (two-sided) scan
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Replace Parts
- 32Unusable Device
- 33The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Scanning with the Cloud
- 36I cannot scan from my computer via network. (For Windows)
- 37What is WEP?
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Configure the Scan to Email Feature (Linux)
- 40Uninstall the scanner driver. (Linux)
- 41Open the Control Panel (For Windows)
- 42I cannot scan from my computer via network. (For Macintosh)
- 43Check the IP addresses of your PC and the Brother machine
- 44What is Ad-hoc mode?
- 45Verify the Brother machine connected to the Wireless Network (For Windows)
- 46Open the "Scanners and Cameras" and Properties.
- 47Replace Roller
- 48Replace Pad
- 49Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 50Can I print from or scan to Android™ Smartphone?