FAQs & Troubleshooting
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105 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2What driver package format is supported by my Linux distribution?
- 3Configuring frequently-used scan settings on your computer.
- 4How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 5Easy Scan to E-mail
- 6Changing scan settings in ControlCenter.
- 7Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 8Replace Parts
- 9Pre-Required Procedures (Linux)
- 10Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Paper suitable for scanning
- 13Replace Roller
- 14Replace Pad
- 15What is Brother Web Connect?
- 16Can I print from or scan to Android™ Smartphone?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Document Jam/ Too Long
- 19What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 20Configure the Scan to Email Feature (Linux)
- 21"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 22I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Install Presto!® BizCard® onto Windows 10.
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 27Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29What is Brother iPrint&Scan?
- 30I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 31Unable to Scan XX
- 32Discover the MAC address of the Brother network card
- 33Check the IP addresses of your PC and the Brother machine
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Windows 10 Support Information
- 36Verify the Brother machine connected to the Wired Network (For Macintosh)
- 37The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 38Printing/ Scanning with a mobile device
- 39Multifeed
- 40Important points you need to confirm before configuring your Brother machine for a wireless network.
- 41Duplex (two-sided) scan
- 42Clean the scanner
- 43I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 44Uninstall the scanner driver. (Linux)
- 45Uninstall Scan-key-tool. (Linux)
- 46Check the firmware version.
- 47A horizontal line appears at the top of the scanned image.
- 48Scanning with the Cloud
- 49Open the "Scanners and Cameras" and Properties.
- 50Clean the Separation Pad