FAQs & Troubleshooting
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105 Results
- 1Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3What is Brother iPrint&Scan?
- 4How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Multifeed
- 7What driver package format is supported by my Linux distribution?
- 8Paper suitable for scanning
- 9How to identify your Operating System (OS).
- 10"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 11Document Jam/ Too Long
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13Replace Parts
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15Replace Roller
- 16Replace Pad
- 17What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 18Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 19What is Brother Web Connect?
- 20Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 21Configuring frequently-used scan settings on your computer.
- 22Duplex (two-sided) scan
- 23Can I print from or scan to Android™ Smartphone?
- 24Easy Scan to E-mail
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Unusable Device
- 31Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 32Important points you need to confirm before configuring your Brother machine for a wireless network.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 35Check the IP addresses of your PC and the Brother machine
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37What is Infrastructure mode?
- 38What is Ad-hoc mode?
- 39Reset the network settings to the factory default.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Uninstall Scan-key-tool. (Linux)
- 43I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 44Check the firmware version.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Open the Control Panel (For Windows)
- 47The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 48The LCD displays an error code when I use Web icon (Brother Web Connect).
- 49Discover the MAC address of the Brother network card
- 50I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.