FAQs & Troubleshooting
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51 Results
- 1Load Documents Longer than Standard Size
- 2Load Documents
- 3How to identify your Operating System (OS).
- 4Load Non-standard Size Documents
- 5Load a Plastic Card
- 6Reset the Usage Counters
- 7Load Receipts, Clippings, Photos, and Other Documents
- 8Load Standard Size Documents
- 9Save Scanned Documents on Your Computer
- 10Install PaperPort™ 12SE / 14SE (Windows)
- 11Open the Control Panel (For Windows)
- 12Load Business Cards
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Acceptable Documents
- 15What driver package format is supported by my Linux distribution?
- 16Replace the Brake Roller
- 17Check the Serial Number
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Scanning and Other Problems
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Replace the Pick Up Roller
- 22Clean the Scanner and Rollers
- 23My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 24Configure the Scan to Email Feature (Linux)
- 25Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 26Check Supplies Replacement Cycle
- 27Check the firmware version.
- 28Printing/ Scanning with a mobile device
- 29Document Jam
- 30Uninstall the driver (OS X 10.10 or greater).
- 31Service Call Indications
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33Delete a network scanner entry. (Linux)
- 34Uninstall Scan-key-tool. (Linux)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Reset Your Brother Machine
- 37The scanning speed is slow when scanning from my machine. (Windows)
- 38Scan using XSane or GIMP (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Pre-Required Procedures (Linux)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Update the Driver or Firmware for your Brother machine
- 43Set Up the Brother Machine Using Remote Setup (Mac)
- 44Set Up the Brother Machine Using Remote Setup (Windows®)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Important points for specifying the scan area (Linux)
- 47Change the General Settings Using Remote Setup
- 48Open the "Scanners and Cameras" and Properties.
- 49Error and Maintenance Indications
- 50Uninstall the Brother Software and Drivers (Windows)