FAQs & Troubleshooting
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Popular |
69 Results
- 1Replace Pad
- 2Duplex (two-sided) scan
- 3Replace Parts
- 4How to identify your Operating System (OS).
- 5Document Jam
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Configuring frequently-used scan settings on your computer.
- 8Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Replace Roller
- 14Scan Unable
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Cover is Open
- 17Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 18Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 19"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21My Brother machine sound level is high while scanning documents.
- 22The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23Service Call
- 24Pre-Required Procedures (Linux)
- 25Install Presto!® BizCard® onto Windows 10.
- 26Clean the Separation Pad
- 27Clean the Pick-up Roller
- 28When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 29Clean the scanner
- 30What do the LED indications mean?
- 31What driver package format is supported by my Linux distribution?
- 32I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 33Changing scan settings in ControlCenter.
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 36Paper suitable for scanning
- 37Unusable Device
- 38Out of Memory
- 39Check the firmware version.
- 40Multifeed
- 41Scan a document in Windows 8 and Windows 10.
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43Install PaperPort™ 12SE onto Windows 10.
- 44Windows 10 Support Information
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 47Open the "Scanners and Cameras" and Properties.
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
