FAQs & Troubleshooting
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110 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2TWAIN errors appear when starting to scan. (Macintosh)
- 3OCR does not work.
- 4Can not scan a long document.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Cannot delete a Card Scan shortcut.
- 7Easy Scan to E-mail
- 8Do not insert card
- 9The document was not fed.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Load Documents
- 12Card Jam
- 13My Brother machine doesn't feed a card for scanning.
- 14TWAIN or WIA errors appear when starting to scan. (Windows)
- 15Address Book Full
- 16Unable to Scan XX
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Changing scan settings in ControlCenter.
- 20How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 21No Profile set
- 22Hub is Unusable (Other Error)
- 23How to identify your Operating System (OS).
- 24Unusable Device (Other Error)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Uninstall Scan-key-tool. (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 29USB Flash Drive is Full
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Reset the network settings to the factory default.
- 33Setting up the Web icon (Brother Web Connect) function.
- 34What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 35Check your machine's IP Address or Node Name
- 36"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 37I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 38Configuring frequently-used scan settings on your computer.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40Replace Roller
- 41Replace Pad
- 42I cannot start ControlCenter.
- 43Authenticate Err
- 44Replace Parts
- 45Document Jam
- 46USB Write-protected
- 47Rename the File
- 48A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 49Out of Memory
- 50What driver package format is supported by my Linux distribution?