FAQs & Troubleshooting
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53 Results
- 1Document Jam
- 2How to identify your Operating System (OS).
- 3Load Documents Longer than Standard Size
- 4Reset the Usage Counters
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6Load a Plastic Card
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Card Jam
- 9Error and Maintenance Indications
- 10Scan Using Apple Image Capture
- 11Load Business Cards
- 12Load Standard Size Documents
- 13Scan Using Bus Power Mode
- 14Scanning and Other Problems
- 15Acceptable Documents
- 16Replace the Pick Up Roller
- 17Clean the Sensors
- 18Save Scanned Documents on Your Computer
- 19Load Documents
- 20Replace the Separation Pad
- 21Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 22Command List of brscan. (Linux)
- 23Change the brscan5 scan settings using XSane (Linux)
- 24Where can I download Brother iPrint&Scan application for Mac?
- 25Uninstall Scan-key-tool. (Linux)
- 26What is Remote Setup?
- 27Change the General Settings Using Remote Setup
- 28Set Up the Brother Machine Using Remote Setup (Mac)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Check the firmware version.
- 31Set Up the Brother Machine Using Remote Setup (Windows®)
- 32Open the Control Panel (For Windows)
- 33Printing/ Scanning with a mobile device
- 34Uninstall the drivers. (macOS 13 or greater)
- 35I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Configure the Scan to Email Feature (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Delete a network scanner entry. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Update the Driver or Firmware for your Brother machine
- 42Clean the Scanner and Rollers
- 43Reset Your Brother Machine
- 44Check the Serial Number
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Scan using XSane or GIMP (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 50Check Supplies Replacement Cycle