FAQs & Troubleshooting
Latest |
101 Results
- 117/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 215/02/2023Configuring frequently-used scan settings on your computer.
- 315/02/2023Can not scan a long document.
- 413/12/2022How to identify your Operating System (OS).
- 531/10/2022Replace Roller
- 621/09/2022Check the firmware version.
- 701/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 822/08/2022Configure the Scan to Email Feature (Linux)
- 916/08/2022Check your machine's IP Address or Node Name
- 1001/08/2022Replace Pad
- 1123/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1213/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1415/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1510/11/2021Open the Control Panel (For Windows)
- 1612/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1715/10/2020Install PaperPort™ 12SE onto Windows 10.
- 1815/10/2020Install Presto!® BizCard® onto Windows 10.
- 1914/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2006/07/2020Scan using XSane or GIMP (Linux)
- 2106/07/2020Important points for specifying the scan area (Linux)
- 2206/07/2020What driver package format is supported by my Linux distribution?
- 2302/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2406/04/2020Delete a network scanner entry. (Linux)
- 2530/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 2629/10/2019Pre-Required Procedures (Linux)
- 2721/03/2019Printing/ Scanning with a mobile device
- 2807/03/2019What is Brother iPrint&Scan?
- 2929/01/2019Command List of brscan. (Linux)
- 3029/01/2019Uninstall the scanner driver. (Linux)
- 3129/01/2019Uninstall Scan-key-tool. (Linux)
- 3220/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3316/11/2018Cannot find how to configure the settings to scan from the Control Panel of the machine.
- 3419/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3505/03/2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3608/09/2017Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 3707/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3815/07/2016Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 3913/06/2016Other Error (Other Error)
- 4025/03/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4125/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4225/03/2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4325/03/2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4425/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4525/03/2016Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 4625/03/2016Can I print from or scan to Android™ Smartphone?
- 4702/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4806/01/2016Windows 10 Support Information
- 4910/09/2015The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 5010/09/2015Load Documents