FAQs & Troubleshooting
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79 Results
- 1Printing is not possible. (USB connection)
- 2How to open the Devices and Printers window
- 3How do I change the size of the characters?
- 4How do I uninstall the printer driver?
- 5How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 7How do I create name badges by joining "First Name" and "Last Name" fields together?
- 8I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 9The fabric tape became detached after washing.
- 10How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 11How to use the Numbering function (P-touch Editor 5.x for Windows)
- 12Why doesn't my machine turn on when Power key is pressed?
- 13How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 14Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 15How do I print vertical text? (P-touch Editor 5.x for Windows)
- 16How do I print vertical text? (P-touch Editor 5.0 for Windows)
- 17Dots " : " are printed before the text. Why?
- 18Why do stripes appear on my label?
- 19The printed label contains blank horizontal lines.
- 20Can my printer use TZ/TZe tapes?
- 21Where can I find my Brother printer's serial number?
- 22The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 23How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 25How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 26Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 27The tape got jammed or stuck in the printer.
- 28"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 29Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31Can I directly operate my printer from a self-developed application software and print a label?
- 32Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 33The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 34How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 40The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 41The top and base layers of the laminated tape are misaligned.
- 42I connected multiple printers of the same model to one computer but can only print from one of them.
- 43I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 44How to delete the registry information and files related to the printer driver
- 45How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 46How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 47How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 48How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 49When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 50How to identify your Operating System (OS) for Windows or Mac