FAQs & Troubleshooting
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- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The driver downloaded from the website cannot be installed.
- 3How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 4How do I change the size of the characters?
- 5How do I create name badges by joining "First Name" and "Last Name" fields together?
- 6How to identify your Operating System (OS) for Windows or Mac
- 7How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 8I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 9I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 10The fabric tape became detached after washing.
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12When I try to use the database function, an application error occurs.
- 13Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 14Why doesn't my machine turn on when Power key is pressed?
- 15Printing is not possible. (USB connection)
- 16I can no longer print from my computer, even though I was able to print previously.
- 17The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 18I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 19The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 20Why do stripes appear on my label?
- 21Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 22The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 23When I press the print key, the power turns off.
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 27How do I print multiple lines and how many lines can I print?
- 28How to use a 9/64" (3.5 mm) wide tape
- 29How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 30Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 31How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32How to open the Devices and Printers window
- 33How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 34The tape got jammed or stuck in the printer.
- 35Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 36I cannot open [Label format definitions] from the Printing Preferences in Windows 7. After clicking [Label format definitions] the error message "Administrator privileges are required in order to use this utility." shows and finish. What can I do?
- 37How to delete the registry information and files related to the printer driver
- 38How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 39How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42How to use the Sequential Numbering function
- 43How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 44The label is not cut automatically. Why?
- 45The printed label contains blank horizontal lines.
- 46What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 47I connected multiple printers of the same model to one computer but can only print from one of them.
- 48How do I print the inserted image maintaining its original size?
- 49How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 50What does the error message "CHR SIZE AUTO?" on the display mean?