FAQs & Troubleshooting
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89 Results
- 1How do I uninstall the printer driver?
- 2This printer is not detected when establishing a Wi-Fi® connection.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 5How to open the Devices and Printers window
- 6This printer is not detected when establishing a Bluetooth® connection.
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Printing from an Android™ device
- 9How do I connect the printer to my computer via Wi-Fi®?
- 10What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 11How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 12The print quality is poor, and the image is too light or dark.
- 13How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 14Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 15Where can I find my Brother printer's serial number?
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 18How do I connect my computer to the printer using the Wireless Direct mode?
- 19What Android™ mobile application can I use?
- 20How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 21How do I transfer label templates with P-touch Transfer Express?
- 22How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.8 or later)
- 23What is the Label List? (P-touch Editor 5.x for Windows)
- 24How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 25Printing is not possible. (USB connection)
- 26I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 27Where can I download the latest P-touch Editor for Mac?
- 28(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30The printer does not turn on, so I cannot print.
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 33I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 34Installing the CUPS wrapper/LPR printer driver (Linux®)
- 35Uninstalling the printer driver (Linux®)
- 36The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 37(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 40The paper is jammed in the printer.
- 41(Video) How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43How to identify your Operating System (OS) for Windows or Mac
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46The side margins are incorrect.
- 47How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 48How to charge the rechargeable Li-ion battery
- 49I connected multiple printers of the same model to one computer but can only print from one of them.
- 50(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)