FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5(Video) Paper is Jammed in the Paper Tray
- 6I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Document Jam
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Cooling Down
- 12(Video) Paper is Jammed in the 2-sided Tray
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Cannot Scan ##
- 15I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17(Video) Set up your Brother machine
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Toner Error
- 20The printer status is Offline or Paused.
- 21Unusable Device
- 22The color of your printouts is not what you expected
- 23(Video) Paper is Jammed inside the Machine
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25I cannot print on a wireless (Wi-Fi) network (Mac)
- 26Out of Memory
- 27Color offset
- 28Uneven color density across the page
- 29Toner scatter or toner stain
- 30Vertical colored streaks or bands appear on the page
- 31Configure and use the Scan Key Tool (Linux)
- 32Wrong Toner Cartridge
- 33(Video) Paper is Jammed in the Manual Feed Slot
- 34No Toner
- 35What is the default password for my BRAdmin or Web Based Management?
- 36No Paper / No Paper Tray1/Tray2/MP Tray
- 37Correct the Color Printing
- 38I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Important points for specifying the scan area (Linux)
- 42Firewall port requirements of the Scan Key Tool (Linux)
- 43Set up your Brother machine on a wireless network (Windows/macOS)
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Add your Brother machine with AirPrint (macOS)
- 48Export an address book and import it to another machine
- 49Cannot print after a Windows 10 update (June 2020)
- 50Large characters are printed incorrectly. (Linux)