FAQs & Troubleshooting
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333 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3When printing documents the characters appear ghosted, blurry, or doubled.
- 4Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 5The edge of glossy paper is smudged.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 8What is the BRAdmin Professional software used for?
- 9Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What driver package format is supported by my Linux distribution?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Change the number of times my Brother machine rings before it answers.
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Can I use voice mail on the same line as my Brother machine?
- 18When I print, the pages are smudged with ink. What should I do?
- 19Paper Jam
- 20How do I load envelopes into my machine?
- 21Large characters are printed incorrectly. (Linux)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Delete print jobs from the print queue.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 31Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 32How to identify your Operating System (OS).
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Delete numbers stored in my Brother machine's Caller ID History.
- 35How do I know which receive mode to select?
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Change the printer driver settings (Windows/macOS)
- 38Make my copied images lighter or darker.
- 39Can I print directly onto DVDs or CDs?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41Receive faxes when the Brother machine is in Manual Mode.
- 42No Paper Fed
- 43The ink cartridges run out very quickly. Is there any reason for that?
- 44The print speed is very slow when I use XML Paper Specification Printer Driver.
- 45Cover is Open
- 46How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 47What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 48Can my Brother machine print a report to verify a fax I sent was received?
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50What is the "Station ID" and how do I set it?