FAQs & Troubleshooting
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227 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Replace Ink
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The printer status is Offline or Paused.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13What driver package format is supported by my Linux distribution?
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 16One or more of my colors are not printing (blank).
- 17Document Jam/too Long
- 18Cannot Detect Ink Volume
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Load paper in the paper tray
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Ink Absorber Full
- 26Can I print from or scan to Android™ Smartphone?
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Cannot Detect
- 31No Paper Fed
- 32I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 33Where is the USB port on the machine?
- 34Out of Memory
- 35Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Install Starter Ink
- 40Scan a document and e-mail it as an attachment
- 41Use voice mail on the same line as my Brother machine.
- 42Paper Jam
- 43Improve poor print quality.
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 46(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 47Wrong Ink Color
- 48Paper tray not detected/ Paper tray #2 not detected
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?