FAQs & Troubleshooting
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323 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I'm having a problem with the print quality. How can I solve it?
- 5What driver package format is supported by my Linux distribution?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 8Can I use voice mail on the same line as my Brother machine?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Install additional memory.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Turn the Toner Save Mode on or off.
- 13I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15What is Brother iPrint&Scan?
- 16Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 17Can I print from or scan to Android™ Smartphone?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Printouts are curled or wavy.
- 20Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 21Document Jam
- 22What kind of memory can I use?
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24Reset the network settings to the factory default (video instructions).
- 25"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 26I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 27I cannot send a fax using PC-FAX (Windows 10)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 31Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 32Toner Low
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Transfer faxes to the PC when my machine has a mechanical problem
- 35How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 36Jam Rear
- 37What is Distinctive Ring and how do I program it?
- 38What can happen if the wrong paper is used in your machine.
- 39When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 40How do I know which Receive Mode to select?
- 41I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44Large characters are printed incorrectly. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47Delete print jobs from the print queue.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?