FAQs & Troubleshooting
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332 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Wrinkles or creases
- 5Pre-Required Procedures (Linux)
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 11When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16Duplex Copy (1-sided to 2-sided)
- 17How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20The printer status is Offline or Paused.
- 21My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24Store numbers on my Brother machine for easy dialing.
- 25White spots or black spots at 3.7 in. (94 mm) intervals
- 26How do I clear paper jams at the back of the machine?
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Print a web page from iPrint&Scan when using an Android™ mobile device.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39How can I clear the "Scanner Locked" error message?
- 40What kind of memory can I use?
- 41What driver package format is supported by my Linux distribution?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 48Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 49Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 50On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.