FAQs & Troubleshooting
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223 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6How to identify your Operating System (OS).
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8Can I reduce the size of a received fax on this machine?
- 9How do I factory reset the print server?
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12Why doesn't the machine answer when receiving a call?
- 13What can happen if the wrong paper is used in your machine.
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16Change the printer driver settings (Windows/macOS)
- 17Functions supported in the Windows 7 built-in drivers
- 18I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I'm using Macintosh®. What are the settings in the Scanner window used for?
- 25Print the Network Configuration page
- 26Pre-Required Procedures (Linux)
- 27I cannot scan via USB. (Mac OS X)
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34What is a "Generic PCL Driver"?
- 35What kind of memory can I use?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38What does "MACHINE ERROR XX" mean?
- 39What driver package format is supported by my Linux distribution?
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Scan a document from the Windows Vista Photo Gallery
- 44When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 45Scan a document in Windows 8 and Windows 10.
- 46I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 47I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49How do I clear the message "MFC is Busy" or "Connect Failure"?
- 50Can I confirm that the FAX was sent correctly?