FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The machine does not print anything.
- 9Can I print from DOS applications?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16How to identify your Operating System (OS).
- 17The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 18The printer status is Offline or Paused.
- 19Print the Network Configuration page
- 20Can I print from or scan to Android™ Smartphone?
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Cannot print after a Windows 10 update (June 2020)
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 27What is the BRAdmin Professional software used for?
- 28I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 29How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 30The keys on the control panel do not respond.
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32What driver package format is supported by my Linux distribution?
- 33I cannot send a fax using PC-FAX (Windows 10)
- 34I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 35Windows 7 Support Information
- 36Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 37Scan a document from a Windows XP application
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 40Why does the display read "Cover Open"?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46I'm using Macintosh®. What are the settings in the Scanner window used for?
- 47When printing with monochrome laser printer, the print position shifts. (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50Uninstall the drivers. (Mac OS X 10.5)