FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12What is Brother iPrint&Scan?
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 15What driver package format is supported by my Linux distribution?
- 16When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 17I cannot scan via USB. (Mac OS X)
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19What is the BRAdmin Professional software used for?
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24How to identify your Operating System (OS).
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 29Cancel a fax that is currently being sent from my Brother machine.
- 30When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Can I use AirPrint with my Brother machine?
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 38Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40What is a "Generic PCL Driver"?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Send a PC-FAX
- 43Can I use voice mail on the same line as my Brother machine?
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Use the Universal Printer Driver for PCL
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.