FAQs & Troubleshooting
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262 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I adjust my Brother machine's Sleep Mode setting?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 6When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 7What is the recommended paper?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9To install the printer driver easily using a tool. (Linux)
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11ControlCenter3 displays a blank screen at startup (Windows)
- 12Delete print jobs from the print queue.
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18Change the user interface of ControlCenter3
- 19Which E-mail packages are compatible with ControlCenter3?
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 22Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24Why doesn't the machine answer when receiving a call?
- 25Pre-Required Procedures (Linux)
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The printer status is Offline or Paused.
- 28How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 29How do I know which receive mode to select?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I cannot send a fax using PC-FAX (Windows 10)
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38Use the Network Connection Repair Tool (Windows)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 41A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43Locate files scanned with ControlCenter3 (For Windows)
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45I can receive a fax, but cannot receive a telephone call.
- 46Windows 7 Support Information
- 47I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 48I am using Windows. When I print a document, the printed page is blank. What should I do?
- 49Scan a document from the Windows Vista Photo Gallery
- 50I'm using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes.