FAQs & Troubleshooting
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306 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 3How do I load paper?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 9I cannot print using my Brother machine on a wireless network (Mac)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Can I print from or scan to Android™ Smartphone?
- 12One or more of my colors are not printing (blank). What can I do?
- 13Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How many times will my Brother machine automatically redial a number?
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18How do I clear the message "PAPER JAM" from the display?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20Can I still receive faxes or calls when the machine is switched off?
- 21What driver package format is supported by my Linux distribution?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Protect your Brother machine against unauthorised access over the network
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 30What kind of Media Adapter can I use?
- 31I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 32The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Wireless setup is requesting a WPS PIN to complete the setup
- 37When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 38Pre-Required Procedures (Linux)
- 39Windows 10 Support Information
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41Delete print jobs from the print queue.
- 42Discover the MAC address of the Brother network card
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 44Can I print from and scan to iPhone, iPod touch and iPad?
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47Scan and save a document in PDF format (Scan to File)
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.