FAQs & Troubleshooting
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303 Results
- 1Pre-Required Procedures (Linux)
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3Clear the paper jam or printer jam.
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Scan and save a document in PDF format (Scan to File)
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 13I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Can third party ink be used to refill the ink cartridges?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Protect your Brother machine against unauthorised access over the network
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20How do I set a password on my Brother network card?
- 21I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 23When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25How do I factory reset the print server?
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Can I print from or scan to Android™ Smartphone?
- 29I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 30One or more of my colors are not printing (blank). What can I do?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Delete print jobs from the print queue.
- 34Discover the MAC address of the Brother network card
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 38How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 39Where is the USB port on the machine? I can't find it on the back of the unit.
- 40How do I know which receive mode to select?
- 41What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43Can I print a report that will show a listing of faxes I sent and received?
- 44When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50How to identify your Operating System (OS).