FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7What driver package format is supported by my Linux distribution?
- 8When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13Preview the faxes I receive before I print them.
- 14How many times will my Brother machine automatically redial a number?
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23When I print, the pages are smudged with ink. What should I do?
- 24Replace Ink
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 31I cannot remove red-eye.
- 32Is my Brother machine compatible with Windows Vista?
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35Why doesn't the machine answer when receiving a call?
- 36What is the BRAdmin Professional software used for?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Scan and save a document in PDF format (Scan to File)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44The ink cartridges run out very quickly. Is there any reason for that?
- 45Can third party ink be used to refill the ink cartridges?
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47One or more of my colors are not printing (blank). What can I do?
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49What is Distinctive Ring and how do I program it?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?