FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I confirm that the FAX was sent correctly?
- 3One or more of my colors are not printing (blank). What can I do?
- 4What driver package format is supported by my Linux distribution?
- 5Can I print from or scan to Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7ControlCenter3 displays a blank screen at startup (Windows)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 10Can I reduce the size of a received fax on this machine?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I am unable to print from a client PC to a printer on a print server. (Linux)
- 13Pre-Required Procedures (Linux)
- 14The edge of glossy paper is smudged.
- 15Scan and save a document in PDF format (Scan to File)
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 19When I print, the pages are smudged with ink. What should I do?
- 20I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22How do I know the current network configuration?
- 23Do I need a telephone line to send and receive faxes with my Brother machine?
- 24The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 25When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 26How to identify your Operating System (OS).
- 27Functions supported in the Windows 7 built-in drivers
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32What does "COMM.ERROR" on the LCD display mean?
- 33I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35How do I factory reset the print server?
- 36My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 37How do I print on an envelope?
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 40When I print images, the quality is not good (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44I cannot print from my computer via network. (For Macintosh)
- 45"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48Can I use voice mail on the same line as my Brother machine?
- 49I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50Is there any way to reduce Ink consumption?