FAQs & Troubleshooting
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186 Results
- 1Pre-Required Procedures (Linux)
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3What driver package format is supported by my Linux distribution?
- 4Delete print jobs from the print queue.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Cannot print after a Windows 10 update (June 2020)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 16When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 17Can I reduce the size of a received fax on this machine?
- 18Why can't I print when an ink cartridge is empty?
- 19I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 20I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 23Configure and use the Scan Key Tool (Linux)
- 24When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 25I am unable to print from a client PC to a printer on a print server. (Linux)
- 26To install the printer driver easily using a tool. (Linux)
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 29What is Distinctive Ring and how do I program it?
- 30Can I still receive faxes or calls when the machine is switched off?
- 31I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Large characters are printed incorrectly. (Linux)
- 34The driver installation finished successfully but I cannot print. (Linux)
- 35How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37Why doesn't my Brother machine have a dial tone?
- 38Uninstall the drivers. (Mac OS X 10.5)
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40How do I clear the "Awaiting Redial" message?
- 41I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43When I print images, the quality is not good (Linux)
- 44Print command (LPR) (Linux)
- 45Command List of brscan. (Linux)
- 46Configure scan settings without administrator privileges (Linux)
- 47Print command (cupswrapper) (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 50The printer status is Offline or Paused.