FAQs & Troubleshooting
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- 1Locate files scanned with ControlCenter3 (For Windows)
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5How do I know which side up my photo paper should be in the tray?
- 6How do I clear Machine Error 46?
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16I'm using Macintosh. What is the PreScan option used for?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Pre-Required Procedures (Linux)
- 20I cannot install the driver when using the Driver Install Tool. (Linux)
- 21All print jobs are aborted and nothing is printed. (Linux)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Can I program my Brother machine to forward the faxes I receive to another location?
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 28Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31Important points for specifying the scan area (Linux)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The printer status is Offline or Paused.
- 36Scan and save a document in PDF format (Scan to File)
- 37How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 38Can I use voice mail on the same line as my Brother machine?
- 39I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42When I print, the pages are smudged with ink. What should I do?
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44Improve poor print quality.
- 45How do I replace the Ink Cartridge?
- 46The LCD displays an error code (number). What does it mean?
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)