FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10Can I print from or scan to Android™ Smartphone?
- 11What is the BRAdmin Professional software used for?
- 12Load paper in the paper tray
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Can I use AirPrint with my Brother machine?
- 16Can third party ink be used to refill the ink cartridges?
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19What is Brother iPrint&Scan?
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22The printer status is Offline or Paused.
- 23Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 24Can I use voice mail on the same line as my Brother machine?
- 25Replace Ink
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 28I cannot make borderless prints.
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30How many times will my Brother machine automatically redial a busy number?
- 31Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35One or more of my colors are not printing (blank). What can I do?
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Delete numbers stored in my Brother machine's Caller ID History.
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50Configure the Scan to Email Feature (Linux)