FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Paper Jam
- 5Can I confirm that the FAX was sent correctly?
- 6What driver package format is supported by my Linux distribution?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Configure a cover page for PC-FAX.
- 9The printer status is Offline or Paused.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11One or more of my colors are not printing (blank). What can I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Replace Ink
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Stop my Brother machine from automatically redialing a number.
- 17Change the printer driver settings (Windows/macOS)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20How do I know which side up my photo paper should be in the tray?
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Delete print jobs from the print queue.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 26The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 27Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 32I cannot receive a color fax.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38I cannot make borderless prints.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 41Scan and save a document in PDF format (Scan to File)
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43The print speed is very slow when I use XML Paper Specification Printer Driver.
- 44Can I use voice mail on the same line as my Brother machine?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48How do I clear the message "Unable to ..." or "... Unable" ?
- 49The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 50Uninstall Scan-key-tool. (Linux)