FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Media Mismatch
- 6(Video) Paper is Jammed in the Paper Tray
- 7What is the default password for my Brother machine?
- 8Wrong Toner or Wrong Toner Cartridge
- 9Self-Diagnostic
- 10Out of Memory
- 11Install the Brother Mobile Connect application (for mobile device)
- 12(Video) Set up your Brother machine
- 13I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 15I cannot print full-page photos or images using Email Print.
- 16I cannot print using my Brother machine on a wired network (Windows/macOS)
- 17After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 18Cannot Detect
- 19Size Error DX
- 20Manual Feed
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 252-sided Disable or 2-sided Disabled
- 26Toner Low or Prepare New Toner Cartridge
- 27Protect your Brother machine against unauthorised access over the network
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Change the printer driver settings (Windows)
- 31Toner Ended
- 32The printer status is Offline or Paused.
- 33Add your Brother machine with AirPrint (macOS)
- 34(Video) Paper is Jammed in the Output Paper Tray
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36I cannot print from my computer via USB.
- 37Cannot Print ##
- 38Drum !
- 39What is the default password for my BRAdmin or Web Based Management?
- 40How to identify your Operating System (OS).
- 41No Toner
- 42Drum End Soon
- 43What is the recommended paper?
- 44Ghosting images
- 45I cannot connect my machine to a Windows 11 computer via USB.
- 46I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 47I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 48My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 49The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 50What is the difference between the toner cartridge and the drum unit?