FAQs & Troubleshooting
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172 Results
- 1(Video) Load paper
- 2(Video) Replace Toner
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Load paper in the paper tray
- 6What is Brother iPrint&Scan?
- 7Jam Rear
- 8Jam Inside (With Video Instructions)
- 9Jam Tray (1)
- 10(Video) Unpack your Brother machine
- 11(Video) Connect the power cord
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13Can I print from or scan to Android™ Smartphone?
- 14Replace Drum
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20Print on envelopes, labels or thick paper from the Manual feed slot
- 21Turn the Toner Save Mode on or off.
- 22What is Toner Continue Mode?
- 23What is the BRAdmin Professional software used for?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 27The printer status is Offline or Paused.
- 28Jam 2-sided
- 29Change the printer driver settings (Windows/macOS)
- 30Set up your Brother machine on a wireless network
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36My Brother machine could not be found over the network when I installed drivers on my PC.
- 37(Video) Set up your Brother machine
- 38Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 39Envelope creases
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41Print the Network Configuration Report
- 42Enable the Brother machine's network interface.
- 43Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Discover the MAC address of the Brother network card
- 46Toner Low or Prepare New Toner Cartridge
- 47Curled or wavy
- 48Reset the print server to the default factory settings.
- 49What is the recommended paper?
- 50Add your Brother machine with AirPrint (macOS)