FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2What is a total paper input capacity of the HL-7000 series printers?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The machine does not print anything.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Printouts have wrinkles or creases.
- 11The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15What driver package format is supported by my Linux distribution?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20What is a "Generic PCL Driver"?
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Printer does not recognize the HDD/Compact Flash.
- 24Printouts have a curl or wave.
- 25What can happen if the wrong paper is used in your machine.
- 26Can I print from or scan to Android™ Smartphone?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29The paper is skewed when it's printed.
- 30When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 31I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 32"JAM C" error appears on the LCD. What should I do?
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34How do I install additional memory?
- 35How to identify your Operating System (OS).
- 36I cannot print from my computer via USB.
- 37How to setup the Printer RAMDISK.
- 38How do I monitor the status of the printer?
- 39What is the protocol specification of the NC-4100h Type 2 print server?
- 40I cannot print from Mac OS X.
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Can I print from DOS applications?
- 43When trying to print from Mac OS® X the print queue is stopped.
- 44What is the BRAdmin Professional software used for?
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47How do I use the Quick Print Setup Utility?
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Change the printer driver settings (Windows/macOS)