FAQs & Troubleshooting
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228 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6Replace Toner
- 7Replace Fuser
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Replace PF Kit xx
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Jam Rear
- 12Jam Tray 1 or Jam Tray 2
- 13The printer status is Offline or Paused.
- 14Jam Duplex
- 15Jam Inside
- 16Replace Drum
- 17Replace Laser
- 18Jam MP Tray
- 19Enable the Brother machine's network interface.
- 20I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 21Can I print from or scan to Android™ Smartphone?
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Manual Feed
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28The print speed is slow.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 31Is my Brother machine compatible with Windows Vista?
- 32Drum End Soon
- 33Turn the Toner Save mode on or off
- 34Cartridge Error
- 35Cover is Open
- 36Drum Error (Drum!)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40Change the printer driver settings (Windows/macOS)
- 41Print Unable or Print Unable XX
- 42No Paper
- 43Toner Low or Prepare New Toner Cartridge
- 44Out of Memory
- 45Disable the APIPA protocol.
- 46Page skewed
- 47I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.