FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What can happen if the wrong paper is used in your machine.
- 3How do I install additional memory?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6What kind of paper can I use?
- 7How do I factory reset the print server?
- 8I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 9How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 10What driver package format is supported by my Linux distribution?
- 11I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 12"JAM INSIDE" error appears on the LCD. What should I do?
- 13A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 14Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 15What kind of memory can I use?
- 16When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 17What is the printable area per page?
- 18How do I change the print server password?
- 19What is the recommended paper?
- 20How can I print envelopes?
- 21How can I activate/deactivate the Toner Save Mode?
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24I cannot print from my computer via USB.
- 25The printer status is Offline or Paused.
- 26Does NC-2200w work with Windows Vista?
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 29I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 30White spots appear in areas of dense black printing.
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33To install the printer driver easily using a tool. (Linux)
- 34Windows 10 Support Information
- 35Delete print jobs from the print queue.
- 36What is the difference between the toner cartridge and the drum unit?
- 37How to identify your Operating System (OS).
- 38What is the Network Shared printing?
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40Windows 7 Support Information
- 41The paper is skewed when it's printed.
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48Printouts have a curl or wave.
- 49What is UPnP and SSDP?
- 50White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.