FAQs & Troubleshooting
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165 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Use the Universal Printer Driver for PCL
- 4The printer prints unexpectedly or it prints garbage.
- 5What is Brother iPrint&Scan?
- 6"JAM DUPLEX" error appears on the LCD. What should I do?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What is the BRAdmin Professional software used for?
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14Protect your Brother machine against unauthorised access over the network
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 18Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 20The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 21"JAM REAR" error appears on the LCD. What should I do?
- 22What is the printable area per page?
- 23The printed letters are slanted, positioned incorrectly.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29The paper is skewed when it's printed.
- 30What kind of paper can I use?
- 31"JAM INSIDE" error appears on the LCD. What should I do?
- 32"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 33What can happen if the wrong paper is used in your machine.
- 34Windows 7 Support Information
- 35How do I factory reset the network settings?
- 36Open the Control Panel (For Windows)
- 37How to identify your Operating System (OS).
- 38Can I print from or scan to Android™ Smartphone?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 41Memory full
- 42"JAM MP TRAY" error appears on the LCD. What should I do?
- 43Can I print from DOS applications?
- 44What are the expected yields of the consumables?
- 45How do I install additional memory?
- 46My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48When printing with monochrome laser printer, the print position shifts. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50What is the difference between the toner cartridge and the drum unit?