FAQs & Troubleshooting
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156 Results
- 1How do I load A5 paper?
- 2How can I print on transparency sheets?
- 3Print on custom-size (Long) paper.
- 4I was using A5 size paper, but no I want to change it to another size. How should I do?
- 5The machine does not print anything.
- 6What is the BRAdmin Professional software used for?
- 7The printer status is Offline or Paused.
- 8I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 9What are the unsuitable types of paper to use on this printer?
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12How can I print envelopes?
- 13Printing Watermarks from a Windows PC
- 14I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 15Can I print using the IPP protocol on Windows 2000 systems?
- 16How do I install additional memory?
- 17What are the difference between PCL Driver and PS(PostScript) Driver?
- 18Can I print from DOS applications?
- 19What is the life of the consumables?
- 20The paper is skewed when it's printed.
- 21When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 22For Automatic or Manual 2-sided(Duplex) Printing, what kind of paper can I use?
- 23Can I print using the IPP protocol on Windows XP?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 25"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 26How do I replace the fuser unit?
- 27I cannot print from a Windows® PC.
- 28I cannot print on transparency sheets.
- 29The printer stopped receiving data halfway through the print job. What should I do?
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer front panel, or in the driver? And if I change the setting in the driver, will the printer front panel setting be used?
- 33I'm trying to feed the paper from the Multi-purpose tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 34The paper is creased.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 38Replace the toner cartridge.
- 39The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42What can happen if the wrong paper is used in your machine.
- 43How do I install the Optional Tray Module?
- 44Print on both sides of the paper.
- 45My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 46I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 47How do I replace the Print Head Cartridge?
- 48Shadows appear around areas of dense black printing.
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50Delete print jobs from the print queue.