FAQs & Troubleshooting
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209 Results
- 1What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The printer status is Offline or Paused.
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Can I print on transparencies e.g. for overhead projectors?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 11Can I print from DOS applications?
- 12Turn the Toner Save Mode on or off.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17How to identify your Operating System (OS).
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Change the printer driver settings (Windows/macOS)
- 20The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22What can happen if the wrong paper is used in your machine.
- 23What is the recommended paper?
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Adjust color settings by using the custom setting in the printer driver
- 26What are supported file formats for the direct print feature?
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28Print on both sides of the paper.
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Cannot print after a Windows 10 update (June 2020)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34What is Brother iPrint&Scan?
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36What is the Network Shared printing?
- 37WT Box End Soon
- 38I cannot print from my computer via network. (For Windows)
- 39The paper is skewed when it's printed.
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41No Paper
- 42How can I configure my machine in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 43Print a Test page
- 44What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 45Install extra memory
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47What driver package format is supported by my Linux distribution?
- 48The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 49Open the Status Monitor
- 50Delete print jobs from the print queue.