FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I install the Lower Tray Unit? (LT-4000 or LT-7000)
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4The paper is skewed when it's printed.
- 5The printed letters are slanted, positioned incorrectly.
- 6Change the printer driver settings (Windows/macOS)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8How to setup the Printer RAMDISK.
- 9I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 10The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 11What is a "Generic PCL Driver"?
- 12JAM INSIDE (inside the printer)
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14What is the protocol specification of the NC-4100h Type 2 print server?
- 15When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 16"JAM MP TRAY"(in the Multi-purpose tray)
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20What kind of envelopes should I avoid?
- 21What kind of paper can I use?
- 22How do I clean the inside of the printer?
- 23How do I install the Duplex Unit? (DX-4000 or DX-7000)
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25The printer does not print on envelopes correctly.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 28What is the difference between the toner cartridge and the drum unit?
- 29How to identify your Operating System (OS).
- 30The printer status is Offline or Paused.
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32What kind of labels and transparencies can I use?
- 33How do I monitor the status of the printer?
- 34Printer does not recognize the HDD/Compact Flash.
- 35The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 36What kind of USB cable should I use?
- 37The paper is misfeeding or multiple pages are going through.
- 38The machine does not print anything.
- 39I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 40What kind of memory can I use?
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42What can happen if the wrong paper is used in your machine.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 47Open the Control Panel (For Windows)
- 48I selected the HQ-1200 option in the HL-2460 printer driver and even though I am only printing text, I sometimes notice that the print speed slows down a little. Why?
- 49What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)