FAQs & Troubleshooting
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196 Results
- 1The printer status is Offline or Paused.
- 2When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 3Can I use AirPrint with my Brother machine?
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 6Reset the print server to the default factory settings
- 7Use the Universal Printer Driver for PCL
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9I cannot connect my machine to the wireless network.
- 10Cannot print after a Windows 10 update (June 2020)
- 11Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Open the Status Monitor
- 14I am using Windows. When I print a document, the printed page is blank. What should I do?
- 15What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 16Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 17Printouts have wrinkles or creases.
- 18Print envelopes from the manual feed slot in Macintosh applications.
- 19Print the Network Configuration List.
- 20How can I activate/deactivate the Toner Save Mode?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24When I connect a network cable to the printer, I do not get any link lights.
- 25Print a Printer Settings page.
- 26The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 27Replace the drum unit.
- 28Printouts are faint.
- 29Print on both sides of the paper.
- 30Pre-Required Procedures (Linux)
- 31I get a TS error when trying to print on a wireless network.
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Check the firmware version.
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35Open the Control Panel (For Windows)
- 36Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 37How to identify your Operating System (OS).
- 38Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 39What is the Network Shared printing?
- 40Discover the MAC address of the Brother network card
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot print from my computer via network. (For Windows)
- 43The paper is skewed when it's printed.
- 44I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 45It takes a long time for the printer to print out the first page.
- 46My Printer starts warming up in Sleep mode. What can I do?
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48Is there a Brother machine which is compatible with Mac Airport stations?
- 49The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 50My Brother machine misfeeds paper.