FAQs & Troubleshooting
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165 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2What is the printable area per page?
- 3Replace the toner cartridge
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 9What kind of paper can I use?
- 10How do I print a Test page?
- 11The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 12What is the recommended paper?
- 13Print on both sides of the paper.
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Windows 10 Support Information
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17How to identify your Operating System (OS).
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19Discover the MAC address of the Brother network card
- 20Can I print from or scan to Android™ Smartphone?
- 21I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 22Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 23Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 24How can I change the printer settings?
- 25What can happen if the wrong paper is used in your machine.
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27Reset the print server to the default factory settings
- 28How do I print envelopes from the manual feed slot in Windows applications?
- 29The printed letters are slanted, positioned incorrectly.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 32When printing with monochrome laser printer, the print position shifts. (Linux)
- 33Verify the Brother machine connected to the Wired Network (For Windows)
- 34I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 35I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 36Reprint the last print job. (For Windows users only)
- 37What is the default node name of the Brother Print Server?
- 38The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 39Replace the drum unit.
- 40How do I cancel print jobs using the printer control panel?
- 41Print the Network Configuration List.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)