FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 4JAM INSIDE
- 5What kind of memory can I use?
- 6Can I print from DOS applications?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8Print on both sides of the paper(2-sided/Duplex Printing).
- 9How to identify your Operating System (OS).
- 10I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 11I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 12I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 13How do I install additional memory? (DIMM)
- 14My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Printouts have toner specks.
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Functions supported in the Windows 7 built-in drivers
- 23What kind of labels and transparencies can I use?
- 24What kind of envelopes should I avoid?
- 25What kind of USB cable should I use?
- 26The printer prints unexpectedly or it prints garbage.
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28PAPER JAM
- 29What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 30Printouts have a curl or wave.
- 31Printouts have wrinkles or creases.
- 32When trying to print from Mac OS® X the print queue is stopped.
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I cannot print from my computer via network. (For Macintosh)
- 36What is Optional Font Package (BS-3000)?
- 37TONER LOW
- 38In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41Print command (cupswrapper) (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 44I want to print using CUPS while keeping SELinux enabled. (Linux)
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47The printer status is Offline or Paused.
- 48I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 49FACE UP OPEN
- 50STORAGE FULL